Webflow support

Registering as an editor on Webflow

Before you can edit your site on Webflow, you need to set up an account.

  • Click on the link in the email you've received from workflow entitled "Help manage the company_name website"
  • Double-click on some text on the website
  • A pop-up will open at the bottom of the page:
  • Fill in your required details and click Join Now

If you've lost the invite email, please just email us, and we'll get it resent.

Logging on to your Webflow site
  • Go to your website's homepage
  • Type ?edit after the web address (ie www.websitename.com?edit) and hit enter
  • Login boxes will appear at the bottom of the page - enter your email and password
  • From this link you can access all the website pages, any CMS collections that have been set up and any form submissions if your forms are set up within Webflow (instead of a third party program like Mailchimp)
What can an Editor change on a Webflow website?

Webflow Editors are limited to making content changes in body copy & headings, as well as being able to change or update images or videos throughout the site. Editors will not be able to make changes to the design or layout of the site. Editors have a limited set of style options for fonts, which include making words bold & italic, and adding hyperlinks. If Editors are editing a Rich Text element, they can also set selected text as Headings (H1-H6).

Webflow Editors can also add new CMS / collection items, based on pre-determined templates that we have set up for them.

Why are the options so limited?

Each page within a website has been carefully designed to have the right balance of headings, body copy & images. The heading sizes & font colours have been designed to take into account the branding and then flow of the page, as have the position of each of the elements on the page. As such, even small or incremental changes can have a cascading effect throughout the page, and in some cases through the site.

What if I want to make changes that Editors cannot make?

If you want to make style changes, add new elements to a page (eg more text boxes, images etc) or add new pages, please contact us.

Editing the copy (aka words) on a site

- Type ?edit after your website's address (ie www.websitename.com?edit) and log on
- Click on the pages tab at the bottom of the screen

- Click on the page you want to edit
- Click within the text box you want to edit, and make the edits required
- Once your changes are made, click on the Publish button in the bottom right-hand corner of the screen

Editing an image on a site

- Type ?edit after your website's address (ie www.websitename.com?edit) and log on
- Click on the pages tab at the bottom of the screen

- Click on the page you want to edit
- Click on the image you want to change
- A file dialogue will open to allow you to select your new image
- Choose the new image and select open
- Once your changes are made, click on the Publish button in the bottom right-hand corner of the screen

What is CMS?

Webflow is a CMS-driven web platform, and CMS stands for Content Management System. Traditionally, Content Management Systems are databases that aren't that easy to use. However, Webflow has simplified the process and leveraged the power of a CMS to make updating your website super easy. Using templates designed collaboratively by you and us, Editors will have access to the CMS, where all the dynamic content is stored and maintained. The website references that dynamic content on different pages. So anytime an Editor creates or changes any content in the CMS, it updates all the pages where it’s referenced, instantly.

We will always design as many of your pages using CMS templates, so Editors can easily add new blog posts / portfolio items / shop items / FAQs etc, without the need for us to build new pages.

Adding a new CMS (aka collection item)

- Type ?edit after your website's address (ie www.websitename.com?edit) and log on
- Click on the collections tab at the bottom of the screen

- Click on the collection you want to add an item to
- Click the green New button in the top right-hand corner
- Fill in all mandatory fields (the fields with a red asterisk next to the field name) and any optional fields
- Once the collection item is completed, click the Create button
          - Alternatively, if the collection item isn't ready to be published, click the dropdown arrow to the right of the Create button and click Save as Draft
- Once your changes are made, click on the Publish button in the bottom right-hand corner of the screen

Editing a CMS item

- Type ?edit after your website's address (ie www.websitename.com?edit) and log on
- Click on the collections tab at the bottom of the screen

- Click on the collection that the item you want to edit sits within
- Click on the CMS item you want to edit, and make the edits required
- Once the collection item is completed, click the Save button
- Once your changes are made, click on the Publish button in the bottom right-hand corner of the screen

Removing a CMS item

- Type ?edit after your website's address (ie www.websitename.com?edit) and log on
- Click on the collections tab at the bottom of the screen

- Click on the collection that the item you want to remove sits within
- Click on the CMS item you want to remove
- Rather than deleting a CMS item, which is permanent and non-reversible, we'd suggest either unpublishing the CMS item, or archiving it
          - To unpublish the CMS item, click the dropdown arrow to the right of the Save button and click Unpublish
          - To archive the CMS item, scroll to the bottom of the CMS item and click Archive
- Once your changes are made, click on the Publish button in the bottom right-hand corner of the screen

Adding a new product to your store

- Type ?edit after your website's address (ie www.websitename.com?edit) and log on
- Click on the ecommerce tab at the bottom of the screen and select products
- Click the green New Product button in the top right-hand corner
- Fill in all mandatory fields (the fields with a red asterisk next to the field name) and any optional fields
- Once the product is ready to be published, click the Create button
          - Alternatively, if the product isn't ready to be published, click the dropdown arrow to the right of the Create button and click Save as Draft
- Once your changes are made, click on the Publish button in the bottom right-hand corner of the screen

Editing a product in your store

- Type ?edit after your website's address (ie www.websitename.com?edit) and log on
- Click on the ecommerce tab at the bottom of the screen and select product
- Click on the product you want to edit, and make the edits required
- Once the product is completed, click the Save button
- Once your changes are made, click on the Publish button in the bottom right-hand corner of the screen

Remove a product from your store

- Type ?edit after your website's address (ie www.websitename.com?edit) and log on
- Click on the ecommerce tab at the bottom of the screen and select product
- Click on the product you want to remove
- Rather than deleting a product, which is permanent and non-reversible, we'd suggest either unpublishing the product, or archiving it
          - To unpublish the product, click the dropdown arrow to the right of the Save button and click Unpublish
          - To archive the product, scroll to the bottom of the CMS item and click Archive
- Once your changes are made, click on the Publish button in the bottom right-hand corner of the screen

Changing fonts, including colour & size

Fonts, including the colour and sizes, are all defined within the stylesheet, which Editors do not have access to. If you need to change any fonts, font sizes or font colours, please contact us for help.

Adding a new page

Editors are unable to add new pages to a Webflow site. Please contact us for help.

Adding additional images or text boxes to a page

Editors are unable to add new images or text boxes to a Webflow site. Please contact us for help.

Adding a new field to a CMS collection

Editors are unable to add new fields to CMS collections in a Webflow site. Please contact us for help.

Updating website SEO

- Type ?edit after your website's address (ie www.websitename.com?edit) and log on
- Click on the pages tab at the bottom of the screen

- Hover over the page you want to change the SEO for
- Select the Settings button for the page

- Update the Title Tag and/or Meta Description as required
        - We would recommend only changing any other sections within this page if you understand the implications of doing so. If you are unsure, either leave the remaining fields as is, or contact us to discuss
- Once your changes are made, click on the Publish button in the bottom right-hand corner of the screen

Still have questions?

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